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What Is Managed Services

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Managed IT Services allows organizations to outsource their IT initiatives and operations to an expert third-party that specializes in handling IT related work. These companies are known as managed service providers (MSPs), which are either fully responsible for the business’ IT. Some IT equipment may be procured by the client, however in our case we help our client procure the equipment. Depending on the SLA, MSPs may provide round-the-clock monitoring, issue resolution and reporting, and more.

As per the agreement, MSPs like Paigewood IT Solutions charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered. The metrics for measuring the success of these services will also be used.

Adding cloud computing to managed IT services has allowed to expand the boundaries that would constrain the average break/fix call.  However, through the adoption of Software-as-a-Service (SaaS) technologies, as well as Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service(PaaS) also moving your business to the cloud makes sense. These capabilities allow Managed IT Services (Miami-Fort Lauderdale) to grow or scale at a rate much larger and faster than in-house IT operations.



Definitions of Key Terms Listed Below

  • Agent: a software program used by MSPs to remotely gather information about the status of the laptops, desktops, etc…

  • Break/fix: Another way of delivering IT services and repairs to clients which is essentially time-and-materials. Basically, a client contacts an MSP technician and you are essentially billed.

  • Backup and disaster recovery Services (BDR): a combination of data protection solutions that work cohesively to ensure an organization’s critical business functions.

  • Fully managed IT services: (Paigewood IT Solutions) Managed IT Services that are coupled with a Network Operations Center to proactively monitor your systems and ensure security.

  • Service Desk\Help Desk\Technical Support: an IT service offering that delivers technical support to end users when dealing with their laptops, desktops and mobile devices.

  • Infrastructure-as-a-Service (IaaS): an offering that means to virtualize hardware over a cloud computing environment such as Microsoft Azure or Amazon Web Services.

  • Internet of Things (IoT): the explosion of devices that or objects and products that contain software, sensors, and connectivity to the Internet and/or private networks.  They are able to exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.




As inception of IPv6 computing device counts increased every year, the divide between break/fix services and the amount of computers to be serviced under the break/fix model grew wider and wider. Soon enough, Managed IT Services started to emerge in the early years of the 2000s to meet this need, big change from the break\fix model.

Managed IT services championed a proactive approach to IT Services and Paigewood IT Solutions, attempting to do everything an IT department would do on a routine basis, while aiming to prevent problems before they started. Later, automation, increased software capabilities and the cloud allowed for monitoring and issue resolution to be provided remotely. This enabled more efficient processes and a consolidation of resources.

Agility, efficiency, consolidated resources and superb client satisfaction, coupled with fixed flat rates and bundling of services gave the ability to offer better service offerings and take on a larger clients.

Shift to monthly recurring revenue and flat rates. 

Instead of a fee-for-service model, MSPs rely on subscription-based recurring revenue streams. MSP billing results in smaller, yet predictable payments on a usually monthly basis, compared with potentially larger, one-time transactions.

what is msp
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